Bailey Griffiths

General Duties

• Managing and optimising cloud infrastructure (Microsoft 365, Azure, AWS)
• Scoping and delivering cloud & security projects
• Performing Windows Server administration and maintenance tasks
• Implementing and managing MDM solutions
• System Management — Windows, Linux, databases and mixed environments
• Automation & Workflow Optimisation — Power Automate, scripting
• Building documentation library of processes, decisions and knowledge base

Project Work

• Built and configured a Microsoft tenancy, then migrated 100+ user and device objects from a hybrid (AD - AzureAD) setup to cloud-only environment. (Entra + Intune + Defender + AutoPilot)
• Disconnection and shut down down of on premise domain controllers
• Configured and deployed Windows Defender to replace WebRoot AV to 100+ endpoints attached to on-premise domain controllers within a tight timeline of 5 days
• Automating on-boarding and off-boarding process in both hybrid + cloud-only environments using GPO and/or Autopilot + Intune
• Created Log Analytic Workspace & Azure Automations setup to monitor sign-ins of newly implemented break-glass accounts
• Configured SSO + managed identities for various access requests
• Built a function tool on Microsoft Forms that connects to Power Automate and other APIs to automate workflows for users
• Sharepoint audit, consolidation and restructuring using correct group access permission structures for whole company

MSP environment supporting 60+ clients across the City of London both remote and frequently on-site for support + liaising with contractors + project scoping. Providing support to internal escalations from the 1st + 2nd line and direct requests from clients via tickets, phone, emails or in person requests.

Technical Breakdown

• Extensive experience in a variety of on-premise, hybrid and cloud-based tenancies / infrastructure (AD + RSAT + EMC)
• Managing cloud-based Office 365 + Google Suite tenancies for multiple clients including Azure, 365 Admin, Intune MDM, Exchange, Sharepoint and Defender, etc.
• Monitoring alerts queue, basic server maintenance, certificate renewals, security breaches, etc.
• Set up and maintenance of client OneDrive, Sharepoint and DropBox storage systems
• Proficient at creating scripts in PowerShell to automate repetitive tasks for use on-premise and in the cloud (Azure)
• Email signature management + deployment through Exclaimer and CrossWare
• Security alert processing, anti-virus software + email delivery management using Hornet Security,
• RocketCyber, Duo (MFA) and With-Secure/Sentinel One
• Extensive understanding of Apple Business Manager and MDM/APN Certificate Hosting. Including setup and maintenance.
• Physical switch / patch panel maintenance, cable management, switch setups and port patching. (Cisco Meraki + Unifi cloud controllers)
• Experience in server administration, set up and troubleshooting of network including connections, file shares, printers, FTP, DHCP/DNS, TCP/IP addressing.
• Extensive Excel skills for exporting, analysing and extracting data for presentation to clients, most commonly auditing tenancies / databases.
• Machine imaging and setup of computer builds. Software deployment and account creations / setup, both Windows & Mac OS

On-site and remote technical support to any of the 60 offices and 1500+ employees throughout London. Resolving technical in-house tickets created by users and handling escalations from the 1st line engineers.

Technical Breakdown

• Presentation style onboarding / induction process performed bi-weekly for groups of starters. Issuing and explaining of IT equipment
• Technical support of both hardware and software problems, remote and on-site for computers, printers, mobile device and servers/networks. MAC
• Machine imaging and setup of computer builds. Software deployment and account creations / setup
• Windows and Mac OS support
• Supporting cloud telephony service (Genesys)
• Device and user management with SCCM/Azure/AD/365/Intune
• Basic network/servers administration and troubleshooting including port patching and switch management on-site. TCP/IP addressing, DHCP + DNS, network printers, network shares
• Creating knowledge base of documentation
• Confident in using, creating and executing scripts within PowerShell

First point of contact via ticket, email, phone or in-person within 400+ user HQ and 1500+ in remote branches throughout the city

Technical Breakdown

• Full on-premise environment
• Logging support tickets
• Troubleshooting basic issues
• Setup and administration of mobile devices
• Active Directory Administration
• Exchange Administration
• Hardware repair/refurbishment
• Windows and mac desktop support
• Cisco telephony service